After studying English Literature at Cardiff University, I embarked on a career in insurance, working for Municipal Mutual Insurance in Cardiff, before moving back to London and working for the in-house brokerage at the Trafalgar House Group. Since initially joining Lark in 1988 as a Household Claims Handler, I have worked in a variety of roles including various management responsibilities in our Private Client teams.
As Managing Director of the Private Client division, I am always kept busy. With responsibility for all aspects of personal insurance at Lark, my work focus includes business development, staff development, Divisional and Client Director reports, performance management and some client facing work. I am also head of the Charity Committee and a part-time member of our in-house training team.
It’s difficult to name one thing I enjoy most about my role when there are so many things to get involved with. I work with great people, deal with fantastic clients and it's always great to see a difficult claim paid or new business won.