• In partnership with FMG we can offer a 24-hour roadside repair and recovery service 365 days a year

  • Across the UK and the Republic of Ireland

  • Breakdowns are attended within the hour and FMG guarantee commercial operators that we’ll get their load to its destination no matter what

  • Flexible, offering proactive solutions to customers

  • Full recovery, replacement vehicles, load storage, forwarding, or transferring vehicles to the customer’s destination of choice

  • Specialist commercial breakdown and recovery service where FMG take care of everything from start to finish

Keeping commercial vehicles moving is a top priority for our clients.  FMG's expert team resolves over 125,000 roadside incidents each year. When an incident happens, after ensuring the safety of the driver, the first response is to try and fix the vehicle.

If this isn’t possible, we’ll ensure the load is recovered exactly how you want it to be.  We’ll organise storage and liaise with repairers, warranty companies and insurers. We’ll supply appropriate replacement vehicles to keep the customer moving where necessary.

FMG have a network of approx. 800 commercial repair and recovery agents who complete over 80% of repairs at the roadside. Selection is on the basis of their specialist skills and equipment.

FMG's network managers are constantly monitoring these agents and should they underperform, action may be taken to terminate the relationship.

From the moment a driver makes an emergency call, our customer services representatives’ start checking, chasing and challenging, so our customers don’t have to. Ingenium-I has the capability to produce accurate reports about incident trends, common vehicle or parts faults, careless drivers and many other factors.

We provide our customers with this information so they can improve the profitability of their businesses and reduce the overall number of breakdowns they have.

Benefits

  • A skilled partner network

  • Technology to keep you informed

  • Experienced call handlers

  • Experts in commercial vehicle recovery since 1986

  • Everything from vans, tail-lifts, coaches, caravans and refrigerated vehicles to tractor units, trailers and tankers

  • 24/7 comprehensive breakdown management 365 days a year

  • Average arrival time of 48 minutes

  • Comprehensive online management information for incident and fleet trend analysis

  • Consolidated invoicing means considerable admin savings

  • Fully managed and audited Network